View Your Profile:
A Billing account role is required to access this feature.
1) Login to your Universal Production Music account.
2) Click on your user profile image in the top right corner.
3) Here you will be able to pay and download invoices, review licenses, update personal details, business details, preferences, login details and manage users.
How To Pay Your Invoice:
A Billing account role is required to access this feature.
1) Login to your Universal Production Music account.
2) Click on your user profile image in the top right corner.
3) In the dropdown, select Billing and you will be taken to the invoices page.
4) Select the invoice you want to pay.
5) Click on Outstanding to pay the invoice.
6) View our FAQ section below to learn about paying multiple invoices or making a partial payment on an invoice.
How To View Your Licenses:
A Billing account role is required to access this feature.
1) Login to your Universal Production Music account.
2) Click on your user profile image in the top right corner.
3) In the dropdown, select Licenses from the left nav bar.
4) Select the license you would like to view.
5) If you need to download an invoice, that needs to be done from the Billing screen.
How To Add A Credit Card:
A Billing account role is required to access this feature.
1) Login to your Universal Production Music account.
2) Click on your user profile image in the top right corner.
3) Select Payment in the drop down.
4) From this page you can select Manual or Autopay, View your saved cards and Add a New Card.
5) Click Add New Payment Method.
Payment Confirmation:
A Billing account role is required to access this feature.
1) Select the card for payment.
2) Click Pay and you are all set.
3) You will receive a confirmation email when your payment has been processed.
Billing FAQs
Manual
• Manual payments are payments initiated by the client.
• A client can initiate a payment for a single invoice or multiple invoices.
Autopay
• Selecting AutoPay means your invoices will be charged automatically on the due date.
• The default payment card will be charged.
• Please Note: If you select auto payment, any past due invoices (reflected in red on the billing page) will be charged to the default payment card upon clicking the confirm button.
• Invoices can still be paid manually if you are on AutoPay.
Yes, you can switch anytime you want. Go to the Payment screen. Your current payment option will be the one highlighted in blue. Select the other one and you will be prompted to confirm your change.
There is no limit to the number of cards that can be saved. However, there is only ONE default card. The default card is the card that will be used if you opt into AutoPay. The default card is the card shown with the filled in circle to the left of it. We only accept American Express, Mastercard and Visa as forms of credit card payment.
Yes, however, partial payments only can be made on one invoice at a time. Click on the invoice you want to partially pay. You will be brought to the payment screen. At the bottom right of the screen is a box to fill out the amount of payment you want to make. Put in the amount of the payment and click pay to pay that amount. Please note: Your partial payment must be greater than 50 cents.
It may take up to 30 minutes for your payment to properly reflect on our website. Any longer than that, hit us up via Live Chat, licensing.upm.us@umusic.com, or contact your Licensing Executive.
The security of your information is important to us. If you cannot see your invoices or licenses, we need to update your user settings. Simply reach out to us via the Live Chat button, emailing licensing.upm.us@umusic.com or by emailing your Licensing Executive and we will get you squared away.
Currently, the only way to update your card information is to create a new saved card and then delete the previous card. We are working to improve this feature.
A reason for the decline should have appeared on the screen. If you missed it, contact us and we can track down the reason or it is always best to contact your bank for an explanation.
If you have a question the portal cannot answer, reach out to us via the Live Chat support link or the “Contact” link in the bottom menu. Drop us a quick note with your account details, and we’ll get back to you ASAP.